Interesting measurement thought...
Just clearing down my email after a week on the road and came across a regular email from research company Forrester.
My eye was caught by a item on measuring the effectiveness of investment in IT which may resonate with IC people.
The gist was that once upon a time IT investment was driven by what the IT department saw was needed. But now user departments have a sophisticated view of what they need from technology and so, increasingly what gets spent more closely reflects business needs. Forrester's point was that this shift changes your whole approach to metrics.
Something here for IC people to muse upon.
Lots of us argue that without good metrics we'll struggle to convince business colleagues of the value of what we do. The thought is that as we convince these business colleagues we'll be continually forced to up our measurement game in a virtuous circle.
Liam
Actually, once upon a time (much longer ago) IT departments were part of the Finance function, and IT investment was driven by what the CFO saw was needed. See? - evolution works!
Posted by: Timm | June 11, 2007 at 09:23 AM
Bet IT only got away when CFO's realised the massive risk of being accountable for investments they didn't understand..
L
Posted by: Liam | June 11, 2007 at 09:48 AM